Privacy Policy - Puvi W Mart

Last updated: 19 May 2026

1. About This Policy

This Privacy Policy applies to Puvi W Mart, located at 200, Gandhi Rd, Alappakam, New Perungalathur, Chennai, Sadhanathapuram, Tamil Nadu 600063. In this policy, “Puvi W Mart”, “we”, “us”, and “our” refer to our shop and services. “You” and “your” refer to customers, visitors, and users of our services.

By placing an order, contacting us, visiting our shop, using our website or application, or otherwise sharing information with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information that is reasonably required to provide our services, process orders, improve customer experience, and comply with legal requirements. This may include:

Your name, mobile number, email address, billing address, and delivery address.
Order details, purchase history, delivery instructions, payment status, returns, refunds, and customer support requests.
Information you voluntarily provide through calls, messages, forms, feedback, reviews, or other communication channels.
Basic device, browser, or usage information if you access our digital services.
Location information when you choose to share it for delivery or service availability.

We do not ask for sensitive personal information unless it is necessary for a specific lawful purpose. Payment details may be handled by banks, payment gateways, UPI providers, or other authorised payment service providers according to their own security standards and policies.

3. How We Use Information

We may use your information for the following purposes:

To accept, process, pack, deliver, return, replace, or refund orders.
To contact you about orders, delivery updates, payment confirmations, service changes, or support requests.
To maintain customer records, invoices, and transaction history.
To improve our products, services, delivery operations, customer support, and digital experience.
To send offers, updates, or promotional messages where permitted by law or based on your consent.
To prevent fraud, misuse, unauthorised activity, or security incidents.
To comply with applicable laws, accounting duties, tax requirements, dispute resolution, or requests from lawful authorities.

4. Sharing of Information

We do not sell your personal information. We may share limited information only when required for legitimate business, service, or legal purposes, including with:

Delivery partners, staff, suppliers, or service providers who help us fulfil your order.
Payment gateways, banks, UPI platforms, and other payment processors for transaction processing.
Technology, hosting, analytics, communication, or customer support providers used to operate our services.
Government, regulatory, legal, or law enforcement authorities when required by applicable law.

Where practical, we expect service providers to handle customer information responsibly and only for the purpose for which it was shared.

5. Cookies and Digital Tracking

If our website or application uses cookies or similar tools, they may help remember preferences, maintain sessions, understand service usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain website or application features.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure. You should also take care not to share OTPs, passwords, payment credentials, or private account information with anyone.

7. Data Retention

We retain personal information only for as long as needed for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution. When information is no longer required, we may delete, anonymise, or securely archive it as appropriate.

8. Your Choices and Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to identity verification and applicable legal requirements. You may also opt out of promotional communications, although we may still send important transactional or service-related messages.

9. Children’s Privacy

Our services are intended for customers who can lawfully enter into transactions. We do not knowingly collect personal information from children without appropriate parental or guardian involvement. If we learn that such information has been collected without proper consent, we will take reasonable steps to remove it.

10. Third-Party Links and Services

Our services may include links or integrations with third-party platforms such as payment providers, delivery tools, maps, or social media pages. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The updated version will be effective from the date shown at the top of this page.

12. Contact Us

For questions, concerns, requests, or complaints about this Privacy Policy or the handling of your personal information, please contact Puvi W Mart at:

Puvi W Mart
200, Gandhi Rd, Alappakam, New Perungalathur, Chennai, Sadhanathapuram, Tamil Nadu 600063